10
April
2011
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12:00 AM
America/New_York

Story Ideas for Media 4/11/11

News

Ohio State Veterinary Medical Center welcomes new director. Karin Zuckerman, former chief executive officer of Easter Seals of Central and Southeast Ohio, brings extensive experience working in academic healthcare and non-profit organizations to the Ohio State Veterinary Medical Center as the new director, beginning today (4/11). SEE: http://go.osu.edu/VMCdirector

Research

Got up on the wrong side of the bed? Your work will show it. A new study of telephone customer service representatives shows just how important it is for employees to start the workday in a good mood.
Researchers found that employees' moods when they clocked in tended to affect how they felt the rest of the day. Early mood was linked to their perceptions of customers and to how they reacted to customers' moods.
And most importantly to managers, employee mood had a clear impact on performance, including both how much work employees did and how well they did it.
"We saw that employees could get into these negative spirals where they started the day in a bad mood and just got worse over the course of the day," said Steffanie Wilk, associate professor of management and human resources at Ohio State University's Fisher College of Business.
"That's why it is so important for companies to find ways to help their workers start off the day on the right foot." CONTACT: Jeff Grabmeier, (614) 292-8457. SEE: http://researchnews.osu.edu/archive/workmood.htm

Events

Bell Resource Center to recognize African American Male Scholars – April 13. A record number of African American male students at Ohio State will be honored for their academic successes at 6 p.m. Wednesday (4/13) at Ohio Stadium, Huntington Club Room, 411 Woody Hayes Dr. More than 423 students will be recognized along with faculty, staff and community professionals who have served as mentors. U.S. District Court Judge and Ohio State Board of Trustee member Algenon Marbley will deliver the keynote address. The sixth annual event is hosted by the Todd A. Bell National Resource Center on the African American Male which develops programming and identifies resources to address the unique needs of Black males for academic and leadership success. CONTACT: Todd Suddeth, program director,